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Troubleshooting
Trouble Indication User Response
Outcalls will work properly for messages
left after the date or time change. Outcalls
for messages left before the date or time
change have the previous time stamp and
may not work properly.
Indication that maximum
simultaneous ports exceed
the number of ports available
when changing the outcalling
parameters.
Check that the total number of Fax Mail,
Fax Call Answer, and Automated Attendant
ports is greater than or equal to the number
of maximum simultaneous outcalling ports
requested. If not, lower the number of
simultaneous outcalling ports.
Many subscribers get
messages about multiple
logins to their mailboxes.
Stop and start the voice system.
Fax messages are not
received by the system
during either Fax Mail or Fax
Call Answer.
Check fax equipment administration. Make
sure that the extension numbers assigned
to fax boards as shown by the Fax Channel
Administration screen are accurate. Try
unhooking the phone lines going into fax
boards and test their validity by connecting
a phone to them and calling that extension.
Run fax diagnostics on fax cards.
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