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Troubleshooting
Trouble Indication User Response
The FAX Attendant is failing
to make calls outside the
switch.
1. Check that the correct "Dial String
for Outside Call" has been entered in
the General Fax Parameter
Administration screen.
2. Check that the "Fax Mail Telephone
Number" entered in the above
screen has the correct area code.
3. Check to see if the "Switch Account
Code" entry is set to "yes" in the
Account Code Parameter
Administration screen. If it is set to
"yes":
a. Check that the cor- rect
"Feature Access Code" is
entered and is terminated by
a # sign if termination is
required. This code must be
the same as set on the
switch.
b. Be sure the account code
length on the Account Code
Parameter Administration
screen matches the SMDR
account code length set on
the switch.
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