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Report Generation
The following information describes the various components of this window.
Starting Date & Time - date and time since last initiation of the
F4 (RESETLOG) function key.
Ending Date & Time - current date and time
Channel - channel information being displayed
Calls - total number of calls for each FAX Attendant service
Abandoned - number of times the user disconnected the call; no action
was taken
Holding Time - average length of the call in seconds
Occupancy (%) - percentage of available time the service was in use
Messages Sent - number of Voice and Fax Mail messages sent
Messages Rtrvd - number of Voice and Fax Mail messages that were
read; applies only to the Fax Mail service
Messages Deleted - number of Voice and Fax Mail messages that were
deleted; applies only to the Fax Mail service
Transfers Cmplt - number of user-requested transfers that were
completed.
Transfers Busy/NA - number of transfers that were either busy or not
answered
Fax Trnsfrs - number of calls Automated Attendant has transferred.
Transfers Incplt - number of incomplete transfers
Fax Channel - number of calls that have come in to Fax Mail or Fax Call
Answer.
Att. Cmplt - number of forced transfers to a human attendant that were
completed
Att. Busy/NA - number of transfers to a human attendant that were either
busy or not answered
Att. Incmplt - number of incomplete transfers to a human attendant LI
MWL Updates - number of Message Waiting Lamp updates
Logins - number of times subscribers have logged into the Fax Mail
service
Outcalls - number of outcalls made
Bad Switch Info - number of times bad information was received from the
switch
A ‘‘grand total’’ of all the channels that have had activity is displayed at the end of
the Phone Line Usage report. This provides you with a summary of all the
channels and their activity. (The ‘‘Holding Time’’ and ‘‘Occupancy’’ columns are
averages.)
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