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Voicemail Pro Installation and Maintenance Page 91
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Installing Voicemail Pro: IP Office Configuration
· Off
If off, none of the options below are used for automatic voicemail email. Users can also select this mode
by dialing *03 from their extension.
· Copy
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a copy of
the message is attached to an email and sent to the email address. There is no mailbox synchronization
between the email and voicemail mailboxes. For example reading and deletion of the email message does
not affect the message in the voicemail mailbox or the message waiting indication provided for that new
message.
· Forward
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, that
message is attached to an email and sent to the email address. No copy of the voicemail message is
retained in the voicemail mailbox and their is no message waiting indication. As with Copy, their is no
mailbox synchronization between the email and voicemail mailboxes. Users can also select this mode by
dialing *01 from their extension.
· UMS Exchange 2007
Voicemail Pro 5.0+ supports voicemail email to an Exchange 2007 server email account. For users and
groups also enabled for UMS Web Services this significantly changes their mailbox operation. The
Exchange Server inbox is used as their voicemail message store and features such as message waiting
indication are set by new messages in that location rather than the voicemail mailbox on the voicemail
server. Telephone access to voicemail messages, including Visual Voice access, is redirected to the
Exchange 2007 mailbox. See UMS Exchange 2007 Installation and UMS Exchange 2007 .
· Alert
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a simple
email message is sent to the email address. This is an email message announcing details of the voicemail
message but with no copy of the voicemail message attached. Users can also select this mode by dialing
*02 from their extension.
· UMS Web Services
If selected, the user is able to use UMS to access their mailbox. UMS options allow messages to be
accessed via a web browser, an IMAP compatible email application or an Exchange 2007 email account. The
use this function is subject to licenses.
· DTMF Breakout
When a caller is directed to voicemail to leave a message, they can be given the option to be transferred to a
different extension. The greeting message needs to be recorded telling the caller the options available. The
extension numbers that they can be transferred to are entered in the fields below. For IP Office 5.0+, these
system default values can be set for these numbers and are used unless a different number is set within these
user settings.
· Reception / Breakout (DTMF 0)
The number to which a caller is transferred if they press 0 while listening to the mailbox greeting rather
than leaving a message (*0 on embedded voicemail).
· For systems set to Intuity emulation mode, the mailbox user can also access this option when
collecting their messages by dialing *0.
· If the mailbox has been reached through a call flow containing a Leave Mail action, the option
provided when 0 is pressed are:
· For IP Office mode, the call follows the Leave Mail action's Failure or Success results
connections depending on whether the caller pressed 0 before or after the record tone.
· For Intuity mode, pressing 0 always follows the Reception / Breakout (DTMF 0) setting.
· Breakout (DTMF 2)
The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather
than leaving a message (*2 on embedded voicemail). For pre-5.0 systems this option is not support for
Voicemail Pro running in IP Office mailbox mode.
· Breakout (DTMF 3)
The number to which a caller is transferred if they press 3 while listening to the mailbox greeting rather
than leaving a message (*3 on embedded voicemail). For pre-5.0 systems this option is not support for
Voicemail Pro running in IP Office mailbox mode.
4.
Click OK to save the voicemail changes for the user.
5.
Amend any other user details, then save and merge the configuration changes.
Forward to Voicemail
For IP Office 5.0+, the option To Voicemail is available for Forward unconditional on the User | Forwarding tab
within the IP Office configuration. When selected, the Forward Number set for Forward Unconditional is overridden and
calls are sent direct to the user's mailbox.
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