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Voicemail Pro Installation and Maintenance Page 165
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Using the Voicemail Pro Client: The Conditions Editor
3.20.4 Condition
The Condition element is used to combine the value of an already existing condition. When selected the element
displays a list of the other conditions from which to select.
To add a condition element:
1.
Click the Element List icon in the toolbar.
2.
Click Condition.
3.
Click on the condition to which the element should be added.
4.
Double-click on the element to view its settings.
5.
Select the existing condition that you want to use.
6.
Click OK.
Example:
Two conditions have been created:
· Using a Week Planner element, a condition is created so that calls received between 09:00 and 18:00, Monday
to Friday are treated differently to calls received outside of these hours. For more information.
· Using a Calender element, a condition is created so that calendar dates such as public holidays can be
accounted for.
· The two conditions need to be combined so that the call flow treats calls during working hours differently to calls
received outside working hours and on bank holidays.
1.
Click the Element List icon in the toolbar.
2.
Click Condition.
3.
Click the Week Planner in the Condition Editor window. The condition is placed in the Condition Editor
window.
4.
Open the properties of the condition element by double-clicking .
5.
Select the Calendar condition result.
6.
Click logic options and select a NOT action. Click Condition to apply the logical option.
7.
Click OK. The condition is now true when it is between 09:00 and 18:00, Monday to Friday and not a holiday.
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