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Voicemail Pro Installation and Maintenance Page 9
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro:
1. Voicemail Pro
The diagram illustrates a Voicemail Pro system with some of the setup options. Full details on the installation options
available are covered in the Installing Voicemail Pro section.
· IP Office Control Unit
The IP Office Voicemail Pro licenses are entered into the configuration of the IP Office system. The licenses are
required to activate Voicemail Pro features. An unlicensed Voicemail Pro service will run for two hours to allow
demonstration and testing. License keys are issued against and validated against the unique serial number of the
feature key dongle used by the IP Office. For USB and parallel port feature key dongles, the dongle must be
installed on a PC running the IP Office Feature Key Server application.
· Voicemail Pro Server
The Voicemail Pro Service is installed on the Voicemail Pro server PC. This becomes the PC where messages and
other data are stored for the mailboxes and services provided by Voicemail Pro.
· Voicemail Pro Client
The Voicemail Pro Client is used to manage and configure the Voicemail Pro service. It is typically installed on the
Voicemail Pro server but can also be installed separately on another computer to allow remote access to the server.
Only one client can connect to the server at any time.
· Telephone Extension
For internal extensions, the voicemail server provides message waiting indication. This is done automatically for the
phone users own mailbox. However the user can be configured to also receive message waiting indication for other
mailboxes.
· User's PC
In addition to accessing mailbox voicemail messages through the phone, there are a range of method for accessing
messages from a users computer. This can be by web browser, IMAP email account, Exchange 2007 email account
and various other options. The IP Office one-X Portal for IP Office and IP Office Phone Manager applications can also
be used.
· Email Server
Using an email server, Voicemail Pro can provide a number of services. This includes send messages alerts or copies
of messages. For Exchange 2007 email servers, the email server can be used as the message store with users
accessing their messages using Outlook 2007.
· ContactStore Server
In addition to taking voicemail messages, the Voicemail Pro can be used for automatic and manual call recording.
These recordings are normally stored in the voicemail servers mailboxes. ContactStore is an additional licensed
application to which recordings can be transferred for long term storage. ContactStore supports archiving to DVD,
access by web browser and searching based on call details.
Voicemail Pro is supplied the IP Office User and Admin Applications DVD. Voicemail Pro ScanSoft TTS is supplied as a
separate 2 DVD set.
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