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Voicemail Pro Installation and Maintenance Page 186
15-601063 Issue 22e (16 May 2010)IP Office Release 6
4.4.1.2 Change Callers Priority
This Generic option allows the call priority of a call to be changed. The priority value is retained when the call is
transferred back to the IP Office system.
· When calls are presented to a hunt group on the IP Office, calls waiting to be answered are queue in order
of priority and then longest waiting. By default internal caller's have Low priority while the priority of
external callers is set by the IP Office Incoming Call Route used to route the call (default also Low).
· Mixing calls of different priority is not recommended if Voicemail Pro is being used to provide queue
estimate time to answer (ETA) and queue position announcements to callers, since those values will no
longer be accurate when a higher priority call is placed into the queue. Note also that in such a situation
Voicemail Pro will not allow a value already announced to a caller to increase.
· Select Generic command: Change Callers Priority
· Set Callers Priority to:
The caller's priority can be set to Low, Medium or High. A call variable set to 1, 2 or 3 can also be used to
set Low, Medium or High priority respectively.
Free Format Equivalent
This action creates a free format similar to CHANGECALLPRIORITY:M. In this example the caller's priority is set to
medium.
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