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Voicemail Pro Installation and Maintenance Page 383
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro Examples: Campaigns
7.4.1.3 Campaign Identification
The Campaign Identification window of the Campaign Wizard is used to set a park location for the campaign and to name
the campaign.
· Where should this Campaign be parked
Enter a park slot number for the campaign. This number can be programmed under a DSS key. That key can then
be used by agents to access the campaign. If the DSS key also incorporates a BLF lamp, that lamp is lit when new
campaign messages are left.
· The name of the Campaign is
Enter a name for the campaign.
7.4.2 Accessing Campaign Results
The results of a campaign can be accessed in several ways:
· Using the Campaign Action
The Campaign action is used to route calls into a campaign after those calls have been routed to an appropriate
start point on the voicemail server. The action's properties set whether the call is treated as a caller to the
campaign or an agent processing the campaign messages. See Campaign Action .
· Using a Campaign Park Slot Number
· Through a Web Browser
When accessing the caller recordings from using a Campaign action or park slot number, the following controls are
provided through the telephone keypad.
1
Go to the start of the call.
7
Previous response.
2
Rewind.
8
Start of response.
3
Stop processing the message.
9
Next response.
4
Mark call as processed and delete.
0
Pause.
5
Mark call as processed and save.
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