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Voicemail Pro Installation and Maintenance Page 150
15-601063 Issue 22e (16 May 2010)IP Office Release 6
3.16 Start Points
Voicemail Pro consists of a number of start points. When the voicemail server receives a call, it looks for a matching start
point and if it finds one it then provides a series of actions linked to that start point. If no match is found then it provides
standard voicemail functions to the call.
The Navigation pane contains an expandable and collapsible list of start points. These can be start points for individual
users, hunt groups, short codes and default start points.
· Specific Start Points
This folder contains the start points for users, groups and short codes.
· Users
This folder contains start points set up for individual users. When selected a list is shown in the details pane
containing the mailbox owners names and the names of any call flows that have been assigned to the selected
mailbox.
This is a user who has one or more start points configured. It can be expanded to show the different start
points.
· Collect - Used when the user rings voicemail.
· Leave - Used for calls to the user that are redirected to voicemail.
· Callback - Used when voicemail rings a user to inform them of messages in the user's mailbox.
See Setting up Voicemail Pro Callback .
· Queued & Still Queued - Used when calls to the user are queued. See Personal Announcements
.
· Groups
This folder contains start points set up for hunt groups. When selected a list is shown in the details pane containing
the mailbox owners names and the names of any call flows that have been assigned to the selected mailbox.
This is a group that has one or more start points configured. It can be expanded to show the different start
points.
· Collect - Used when someone accesses the group's mailbox.
· Leave - Used when calls to the hunt group are redirected to voicemail.
· Queued & Still Queued - Used when calls to the group are queued. See Customizing a Hunt
Group Call Flow .
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