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Voicemail Pro Installation and Maintenance Page 203
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro Actions: Basic Actions
4.4.5 Disconnect
The effect of a Disconnect action depends on the type of call flow in which it is used. For calls within a Queued or
Still Queued call flow, a Disconnect action will return the call back to the queue. For calls within other types of call flow,
the Disconnect action will disconnect the call.
· Note
Calls reaching a result with no following connection will be treated the same as if they had reached a Disconnect
action. However, the use of a Disconnect action allows prompts to be played to the caller prior to the disconnect
and the use of the action's Reporting tab options to report on calls disconnected by the voicemail server.
Settings
1.
Click the Basic Actions icon and select Disconnect.
Results
This action does not have any results that can be connected to a following action. The caller is disconnected.
4.4.6 Home
The Home action returns the caller to the start point of the calls entry into voicemail. The PIN option in the General
tab is not used for this action.
Settings
1.
Click the Basic Actions icon and select Home.
Results
This action does not have any results that can be connected to a following action. Instead the caller is
returned to the start point of the call entry into the voicemail.
For an example of the action being used in a call flow, see Using a Play Configuration Menu Action .
4.4.7 Module Return
The Module Return action is used within modules only. It creates a connection point from the module to subsequent
actions within any call flow that uses the module. A module can use several Module Return actions if necessary.
Settings
1.
Click the Basic Actions icon and select Module Return.
2.
The action has no properties.
Results
This action does not have any results that can be connected to a following action. Instead it appears
as a result in the module icon when the module is inserted into another call flow.
For examples see Changing the Language of System Prompts and User Defined Variables .
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