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Voicemail Pro Installation and Maintenance Page 90
15-601063 Issue 22e (16 May 2010)IP Office Release 6
2.8.2 User Voicemail Settings
Voicemail can be configured for each individual user in IP Office Manager.
1.
Open IP Office Manager.
2.
In the Navigation pane, click User and select the individual user.
3.
Select the Voicemail tab.
· Voicemail Code / Confirm Voicemail Code
These fields are used to set or change the user's mailbox passcode.
· If the voicemail server is set to Intuity Emulation mode, mailbox users are asked to set a voicemail code
the first time that they access the mailbox.
· Voicemail On Default = On
When on, the mailbox is used by the IP Office to answer the user's unanswered calls or calls when the user's
extension returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be
forward to their mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect
messages. For other options Disabling a Mailbox .
· Voicemail Help Default = Off
For voicemail systems running IP Office mailbox mode, this option controls whether users retrieving messages
are automatically given an additional prompt "For help at any time press 8." If switched off, users can still
press 8 for help. For voicemail systems running in Intuity emulation mode, this option has no effect. On those
systems the default access greeting always includes the prompt "For help at any time, press *4" (*H in the US
locale).
· Voicemail Ringback Default = Off
When on, if the user has a new message, the voicemail server can call the user's extension whenever the
extension changes from off-hook to on-hook. The voicemail server will not ring the extension more than once
every 30 seconds.
· Voicemail Email: Default = Blank (No voicemail email features)
This field is used to set the user or group email address used by the voicemail server for voicemail email
operation. When an address is entered, the additional Voicemail Email control below are selectable to configure
the type of voicemail email service that should be provided.
· Use of voicemail email requires the voicemail pro server to have been configured to use either a local MAPI
email client or an SMTP email server account. See Voicemail Email Installation .
· The use of voicemail email for the sending (automatic or manual) of email messages with wav files
attached should be considered with care. A one-minute message creates a 1MB .wav file.
· Voicemail Email Default = Off
If an email address is entered for the user or group, the following options become selectable. These control the
mode of automatic voicemail email operation provided by the voicemail server whenever the voicemail mailbox
receives a new voicemail message.
· Users can change their voicemail email mode using visual voice . If the voicemail server is set to IP
Office mode , user can also change their voicemail email mode through the telephone prompts. The
ability to change the voicemail email mode can also be provided in a call flow using a Play
Configuration Menu action or a Generic action.
· If the voicemail server is set to IP Office mode , users can manually forward a message to email.
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