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Voicemail Pro Installation and Maintenance Page 320
15-601063 Issue 22e (16 May 2010)IP Office Release 6
5.12.1 Disabling a Mailbox
By default, Voicemail Pro automatically creates a voicemail mailbox for each user and hunt group in the IP Office
configuration. It is also defaulted to use use voicemail to record a message if a user or hunt group call is not answered.
There are a number of ways that use of voicemail to record messages can be disabled if it is not required for a particular
user or hunt group. These are:
· Disabling IP Office Using a Mailbox for Unanswered Calls
Within the IP Office configuration, each user and hunt group has a Voicemail On setting. When enabled, IP Office
will use voicemail to record a message if a call is not answered. Disabling this option stops the IP Office from using
the mailbox to record messages for unanswered calls, instead calls continue ringing. Other voicemail users can still
manually forward callers and messages to the mailbox.
· IP Office users can change their Voicemail On settings themselves by dialing short codes (*18 for on, *19 for
off) or through IP Office Phone Manager.
· Intuity Accept Call Answer
If the voicemail server is set to Intuity mode, users can set their mailbox to no longer accept calls using the Accept
call answer setting (select 5, 7 , 1 after logging into the mailbox). Callers directed to the mailbox by IP Office here
"Sorry, the mailbox you have reached is no accepting messages at this time. Please disconnect".
· Customized Leave Mail
A customized call flow can be setup for a user or group's Leave start point (or all users and groups using the
Default Start Points). That call flow can direct redirect messages to another mailbox or a range of other actions.
The Collect start point can also be customized.
· Voicemail Server Disable Mailbox (Voicemail Pro 5.0+)
All operation and usage of a mailbox can be disabled on the voicemail server. This is done through the details pane
view of user or group mailboxes . Right-click on the user or hunt group and select Disable.
1.
Click on Users in the navigation pane. A list of all the user mailboxes on the server is displayed in the details pane.
2.
Locate the users mailbox and right-click on it.
3.
Select Disable Mailbox.
· Alternatively select Mailbox Administration and on the Account tab, select or deselect the Enable option to
enable or disable the mailbox.
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