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Voicemail Pro Installation and Maintenance Page 231
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro Actions: Telephony Actions
4.7.10 Alphanumeric
The Alphanumeric action allows callers to input text and numeric values directly from the telephone keypad. When
completed the entry is stored in the call variable $KEY which can be used by following actions. For an example of the
action being used in a call flow, see Example Call Flow for Mobile Twinning .
The action assumes that the telephone uses the ITU standard alphabet markings as shown below.
· Users enter data by pressing the key marked with the character required. For keys with multiple marking several
key presses are required. For example, to enter C the user must press the 2 key three times. After each key press,
the associated letter or number is spoken.
· To move on to entering the next character, the user should press whichever other key is marked with the required
character or first press # if the required character is on the key just used.
· Controls available are:
· # - Accept last character and begin entry of next character if the required character is on the key just used.
· *1 - Hear the characters entered so far.
· *2 - Delete all characters entered so far.
· *3 - Delete the last character entered.
· *# - Accept the set of characters entered and go to next call flow action.
Settings
1.
Click the Telephony Actions icon and select Alphanumeric.
2.
The General , Entry Prompts , Reporting and Results tabs are standard tabs available to all
actions.
3.
Select the Specific tab.
· Check the option Play Help if you want instruction to be given to the caller explaining how to enter
information.
· If you want to use a timeout result from the action, check the option Wait for a key press for up to and set
the number of seconds for the timeout period.
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