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Voicemail Pro Installation and Maintenance Page 152
15-601063 Issue 22e (16 May 2010)IP Office Release 6
3.16.1 Default Start Points
The default start points can be used to create a sequence of actions that will be applied to all suitable calls unless a
specific start point exists.
· Collect
Used when a caller attempts to access a mailbox.
· Leave
Used when a caller is redirected to voicemail.
· Callback
Used when the voicemail calls a user to inform them about messages in a mailbox. See Setting up Callback .
· Queued
Used for callers queuing for a hunt group or user. See Customizing Queue Announcements .
· Still Queued
Used for callers queuing for a hunt group or user. See Customizing Queue Announcements .
When a default start point is used, the following actions can attempt to recognize who the presumed user is (the internal
user calling or being called) and access the matching mailbox for that user unless the action specifies another mailbox.
· Get Mail Action.
· Leave Mail Action.
· Play Configuration Menu.
· Listen Action.
· Record Name Action.
· Edit Play List Action.
The following actions will automatically recognize who the presumed user is and then use that user's voicemail reception
settings unless the action specifies another mailbox.
· Transfer Action.
· Assisted Transfer Action.
· Whisper Action.
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