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Voicemail Pro Installation and Maintenance Page 207
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro Actions: Mailbox Actions
4.5.2 Leave Mail
The Leave Mail action allows the caller to leave a message in the start point's mailbox or in a specified mailbox. For
examples of the action in a call flow, see:
· Routing Calls to Voicemail, Example Call Flow .
· Hunt Group Queuing, Example Call Flow using $POS.
· Changing the Language Setting for a TTY Device .
· Example Call Flow: Dial by Name .
Settings
1.
Click the Mailbox Actions icon and select Leave Mail.
2.
The General , Entry Prompts , Reporting and Results tabs are standard tabs available to all
actions.
3.
The Specific tab is used to indicate the target mailbox for the message.
· Caller's Mailbox
The mailbox matching the start point of the call.
· Mailbox
Select or enter the name of the target mailbox.
· VRL
If selected, specifies that the message should be transferred to a third-party Voice Recording Library (VRL)
application. See Voice Recording Library .
Results
The Leave Mail action has Success and Failure results. The use of these depends on which mailbox mode the Voicemail
Pro server is using.
· IP Office mode:
Callers in the mailbox follow the Failure or Success results depending on whether they press 0
before or after the leave a message tone respectively. This overrides the mailbox user's
Voicemail Reception setting set in the IP Office configuration.
· Intuity mode:
The results cannot be accessed. Callers pressing 0 will always follow the mailbox user's Voicemail
Reception setting set in the IP Office configuration.
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