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Voicemail Pro Installation and Maintenance Page 211
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro Actions: Mailbox Actions
4.6 Configuration Actions
Configuration Actions
These actions allow a caller to change the settings of a user or hunt group mailbox.
· Edit Play List Action
Re-record a prompt.
· Record Name Action
Re-record a mailbox name.
· Personal Options Menu Action
Change user or group settings.
· Select System Prompt Language Action
Change the prompt language.
4.6.1 Edit Play List
The Edit Play List action can be used to record a specified prompt file held on the voicemail server PC. This allows
call flows to be created to change the prompts being used by other call flows.
Settings
1.
Click the Configuration Actions icon and select Edit Play List.
2.
The General , Entry Prompts , Reporting and Results tabs are standard tabs available to all
actions.
3.
In the Specific tab, select the prompt file held on the voicemail server.
· File Path
This path is relative to the WAVS folder defined for the voicemail server.
· To browse to a file location click . The Wave editor window opens. Select an existing prompt or
define and record a new one.
· When accessing voicemail prompts, voicemail variables can be used in both the path and filename for
the prompt. For example, if prompts Greeting1.wav, Greeting2.wav etc. are recorded, an action set to
play Greeting$KEY.wav would play the greeting prompt that matched the current value of $KEY.
· For announcements, the formats [GREETING]\<name>_Queued and [GREETING]
\<name>_StillQueued can be used, where <name> is replaced by the hunt group or user name.
Results
This action has the following result which can be connected to a further action:
· Next
Connect the action to a following action within the call flow.
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