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Voicemail Pro Installation and Maintenance Page 301
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Administration: Support for Callers with Impaired Hearing
5.7 Changing Language
Voicemail Pro can be used in a wide range of languages. For external callers, the Voicemail Pro tries to match the Locale
setting of the IP Office system. For internal callers, if they have a different user locale in their user setting,
VoicemailProtries to match that language.
With centralized Voicemail Pro, the default locale is that of the central IP Office. If users on the remote IP Office want
different language prompts, each of their user locales must be changed separately.
If prompts for a required language are not installed, Voicemail Pro has a set of rules that it follows to find the best
alternate language. For example if prompts are not available for users with their locale set to French Canadian, Voicemail
Pro looks for French prompts instead. If French prompts are not installed, it looks for English US and finally English UK.
See Supported Languages .
The language played to a caller can be changed during a call. This is achieved using a Select System Prompt action.
See Changing the Language of System Prompts .
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