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Voicemail Pro Installation and Maintenance Page 13
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro: What is New in 6.0
Voicemail Operation Features
· Alarm Action Enhancements
The alarms provided by the voicemail server using the Alarm Set action and the Alarms queue panel have
been enhanced to allow alarm repetition and to require an dialed response to clear an alarm in order to prevent it
repeating.
· Alarm Duration and Retries
The ring duration for an unanswered alarm call can be adjusted. In addition, a number of retries and the
interval between retries can be specified for an unanswered alarm.
· Alarm Clearing
Normally the alarm and any repeats are cleared once the alarm call is answered. For Voicemail Pro 6.0, a
cancel code of up to 4 digits can be specified and must be dialed to stop the alarm from using any further
retries.
· Alarms Administrator
A new type of client account has been added. The Basic account user can only edit alarm settings shown in
the Alarms queue panel.
· Administration of Mailbox User Settings for Outcalling and Personal Distribution Lists
User mailbox settings such as outcalling settings and personal distribution lists can be accessed and edited through
the Voicemail Pro client.
· TTS Prompt Generation
On voicemail servers licensed for text to speech (TTS), the prompts used for call flow actions can be generated
using TTS. The text entered in the action's Description field is used as the script for the recording.
· Voicemail Configuration Backup and Restore
The Voicemail Pro client can be used to configure daily, weekly and monthly automatic backups or to run an
immediate manual backup. Each backup type can be individual configured for the types of files and settings it
should include including messages. The client can also be used to restore the files from a previous backup.
· Get Mail Action - Advanced Personal Options
For systems running in Intuity mode, a Get Mail action can be used in call flows to provide the user with access to
a range of mailbox control actions. These actions become part of the mailbox telephone user interface. The options
that become available are:
· Voicemail on/off.
· Voicemail email mode.
· DND on/off.
· Follow Me.
· Forwarding.
· Edit Voicemail.
· Edit Callback Number.
· Edit Mobile Twinning.
· Personal Options Menu Action
The Play Configuration Menu action has been replaced by the Personal Options Menu action. This action can operate
in one of two modes. The legacy mode
· Generic Action - Set Interdigit Delay
The delay that the voicemail server allows between the dialing of digits in numbers (by default 5 seconds) can be
adjusted for a call flow using a Generic action.
· Recording Auto Deletion
System wide automatic deletion delays can now be specified for new and old recordings. These are separate
settings from those used for new and old messages. In addition the playback order for recordings (first in-first out
or last in-first out) can also be specified.
· Voicemail Server Shut Down and Suspend Controls
The Voicemail Pro client can be used to shut down or suspend voicemail server operation. In either mode, voicemail
is treated as no longer available by the IP Office. Suspend mode can be canceled using the Voicemail Pro client,
after which normal voicemail server operation is resumed. Shut down mode can only be canceled by restarting the
voicemail service or the server PC. The shut down and suspend processes are polite processes, allowing existing
calls to be completed while stopping new calls. However if required the shut down process can be turned from a
polite shut down to an immediate shut down.
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