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Voicemail Pro Installation and Maintenance Page 61
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Installing Voicemail Pro: Centralized Voicemail Pro
· Mail Server
Enter the servers PC's full name, including domain, as being the SMTP mail server. This must be the fully
qualified domain name. To obtain the name, right-click on My Computer and select Properties. The
Computer Name tab shows the information that should be used as Full computer name. The name
must be used, IP addresses are not used.
· Port Number
Enter the receiving port on the SMTP mail server. The default is 25.
· Mail Drop box,
Select the mail drop folder configured within the IIS. The default is C:\Inetput\mailroot\Drop.
· Server requires authentication
If the SMTP server requires authentication select this option to enter the Account Name and Password that
should be used by the voicemail server. You can also select Use Challenge Response Authentication if
used by the SMTP server.
b.
Click Check to validate the changes that you have made.
c.
If the response is positive, click OK. You will be prompted to restart the services so that your changes are
enabled. Choose Yes. The services are automatically stopped and restarted.
3.
Ensure that Port 25 is Not Blocked
Many firewalls block access to port 25 by default. Check that the firewall software being used on the server is
configured to allow VMProV5Svc.exe as an exception.
4.
DNS Host Routing (Optional)
The SMTP operation uses fully qualified domain names that need to be resolved to IP addresses by the network's
DNS server. To guarantee name resolution the hosts files on each server can be used. Note however that if this
method is used, any changes to IP addresses of servers will need to be reflected in the file update. Locate the file C:
\Windows\System32\drivers\etc\hosts and open it in a text editor such as WordPad. Add IP address and fully
qualified domain name entries for each of the other voicemail servers.
Voicemail Pro Configuration
In all scenarios, each Voicemail Pro server should use the same basic configuration settings, ie. the same voicemail mode
(Intuity or IP Office) and the same housekeeping settings.