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Voicemail Pro Installation and Maintenance Page 282
15-601063 Issue 22e (16 May 2010)IP Office Release 6
5.4 Recording Calls
As well as providing messaging services, Voicemail Pro can provide a call recording service. Call recording can be turned
on manually. See Starting Manual Call Recording . Alternatively, call recording can be configured to take place
automatically for specified users, hunt groups, incoming call routes or out going calls with account codes. See Automatic
Call Recording .
· If a conference call is being recorded, recording continues when a new party joins the conference.
· If a call that is being recorded is put on hold or parked, the recording will pause. When the call is reconnected the
recording resumes.
· By default, a recording is placed in a user's own mailbox but this location can be changed.
· A recording by an agent that is intruding on to a call will keep recording after the intruded call has ended. This is to
allow the recording to be annotated.
· Conference Capacity
Call recording uses conferencing capacity and so is subject to the available conferencing capacity of the IP Office
system.
· IP Trunks and Extensions
When the direct media path option is used with IP trunks and or an extension, it is not possible to guarantee call
recording.
· Call Recording Warning
In many locations, it is a local or national requirement to warn those involved in a call that they are being recorded.
The Voicemail Pro does this by playing an Advice of Call Recording prompt which can be switched off. On
automatically recorded call, some telephones may also display a recording symbol. See Call Recording Warning .
· Recording Duration
Call recording is limited to the maximum length of 1 hour. See Changing the Recording Time .
· Voice Recording Library (VRL)
Recordings are normally placed into standard mailboxes. VRL operation allows recordings to be transferred to a
specialist archiving application. This allows both longer recording and the sorting and searching of recordings. See
Voice Recording Library (VRL) .
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