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Voicemail Pro Installation and Maintenance Page 285
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Administration: Recording Calls
5.4.4 Manual Call Recording
There are several ways to start manually recording a telephone call.
Phone Manager Pro
Users can initiate call recording using Phone Manager Pro when they are working in Agent Mode. The recording feature is
active during a telephone call and when call recording is available.
· Press on the toolbar to start recording. Press on the toolbar to stop the recording.
· Select Actions > Start Recording. The call will be recorded. Press Actions > Stop Recording to finish recording
the call.
SoftConsole
The SoftConsole operator can manually record all or part of a current telephone call.
· Press the button on the toolbar. The button acts as a toggle. Press the button again to stop recording.
· Select Actions > Record Call. This action toggles and so is also used to stop recording.
· Press F5 to start recording. Press F5 again to stop the recording.
4400 Series
Telephones in the 4400 Series with a Menu key can manually trigger call recording by:
· Press Menu | Menu | Func| Recor.
Using DSS Keys
The call record function can be programmed against a DSS key. When a DSS key has been programmed it can be pressed
during a call to record the conversation.
To set a DSS key for manual recording:
1.
Open IP Office Manager and load the configuration from IP Office.
2.
In the Navigation pane, click User and select the individual user.
3.
Select the Button Programming tab.
4.
Select the required DSS key and click Edit.
5.
Click browse for the Action. The Button Programming window opens.
6.
Select Advanced | Call | Call Record. Click OK.
7.
In the Action Data field, enter a description that will appear on the telephone display.
8.
Click OK.
9.
Click to save the configuration file.
A call is recorded if the user presses the programmed DSS key during any call. The caller will hear an announcement that
the call is being recorded if the mandatory call recording warning is active. See Call Recording Warning .
Using Short Codes
The short code feature "Call Record" can be used to trigger recording of calls into the user's designated mailbox. The
example short code (*95) can be set up as a user short code or a system short code. In either case it will trigger recording
Field
Contains...
Code
*95
Feature
Call Record
Telephone Number
[Leave blank]
Line Group Id
0
To use the short code
283