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Voicemail Pro Installation and Maintenance Page 184
15-601063 Issue 22e (16 May 2010)IP Office Release 6
4.4 Basic Actions
Basic Actions
These actions are chiefly used to control the routing of a call between actions.
· Generic Action
Can be used to simply play a prompt to the caller through its Entry Prompts tab. It can also be used to enter
custom commands for the voicemail server.
· Speak Text Action
Allows text to entered and then played to the caller. Requires TTS to be installed and licensed.
· Menu Action
Branch the call flow according to the phone buttons presses made by the caller.
· Goto Action
Go to another start point.
· Disconnect Action
Disconnect the call.
· Home Action
Return to the start point.
· Module Return Action
Return to the start of a module.
4.4.1 Generic
The Generic action can be used to play a prompt to the caller. It can also be used to enter custom commands for the
voicemail server. The maximum length for the string is 128 characters.
Voicemail Pro 5.0+ allows generic commands to be entered either as traditional "free format" text strings such as SAVE:
$KEY or through using a series of data fields to set the parameters for the required string.
The types of generic command are:
· Arithmetic Evaluation
Perform a mathematic operation on existing variables and save the result as a call variable.
· Change Caller's Priority
Change the priority of a call before it is presented to a hunt group.
· Change User or Group Configuration
Get or change the current status of a range of user and hunt group settings.
· Clear Counter
Return one of the $COUNTER variables to 0.
· Counter Decrement
Decrement one of the 15 $COUNTER variables.
· Counter Increment
Increment one of the 15 $COUNTER variables.
· Generic "Free Format" Command
Enter a command as a plain text string.
· Set Counter
Set one of the 15 $COUNTER variables to a specific value.
· Set CPxx Value
Set the value of one of the 15 $CP variables.
· String Manipulation
Extract or change the string stored in an existing variable and save the result as a call variable.
· Set Interdigit Delay
Change the delay allowed between the dialing of digits for subsequent actions in a call flow.
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