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Voicemail Pro Installation and Maintenance Page 266
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Creating a Matching Short Code
A short code was needed that could be used to route callers to the SelfSelect module.
1.
Start IP Office Manager and receive the configuration.
2.
A new system short code was added so that it would be available to all callers. The short code *80 was set up as
shown in the table.
Field
Contains...
Code
*80
Feature
Voicemail Collect
Telephone Number
"#SelfSelect"
Line Group Id
0
3.
The entry “#SelfSelect” indicates the name of the Voicemail start point for the call, in this case the
VoicemailProSelfSelect module
4.
For a module start point the # is optional. Using it provides a short period of ringing before the module actions
start. This is useful if manually transferring a caller as otherwise they may miss the start of the module's entry
prompts.
5.
The new configuration was merged.
6.
At any extension the routing can be tested by dialing *80. We can then wait to be transferred to reception or dial
the extension or group that we want.
Using the Module
The short code *80 can now be assigned or the path VM:SelfSelect to whichever method the user wants to transfer
callers to the voicemail service.
A further suggestion is to provide a system short code to deal with callers who dial an invalid extension number. For our
example, a short code 2??/./"SelfSelect"/VoicemailCollect would reroute such callers back to the SelfSelect module.