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Voicemail Pro Installation and Maintenance Page 260
15-601063 Issue 22e (16 May 2010)IP Office Release 6
5. Administration
5.1 Routing Calls to Voicemail
There are different methods by which callers can be transferred to voicemail. The transfer can be used to route the caller
to a specific mailbox to leave or collect messages or to a particular Voicemail Pro start point.
The sections that follow describe the use of Voicemail Collect short codes and VM: paths as telephone numbers. These can
then be applied to dialing, DSS keys SoftConsole and Phone Manager buttons.
An example Voicemail Pro module is included which allows the transferred caller to select the extension to which they want
to talk or leave a message.
· VM: versus Short Codes?
The VM: method is easier to deploy. For IP Office applications such as SoftConsole and Phone Manager, it can be
used without the need to access and change the IP Office configuration using IP Office Manager. However, the
disadvantage is that VM: cannot be dialed from a physical phone. Short codes have the advantage that they can be
dialed at an extension once set up through IP Office Manager.