Filter
Top Products
Voicemail Pro Installation and Maintenance Page 3
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Contents
Contents
Voicemail Pro1.
..................................................................... 111.1 What is New in 6.0
..................................................................... 151.2 Supported Languages
..................................................................... 161.3 Number of Simultaneous Users
Installing Voicemail Pro2.
..................................................................... 182.1 General Installation Requirements
............................................................................ 192.1.1 PC Specification
............................................................................ 222.1.2 Voicemail Pro Licenses
............................................................................ 242.1.3 Network Requirements
............................................................................ 252.1.4 Disk Space Requirements
............................................................................ 252.1.5 Web Server Operation
............................................................................ 252.1.6 ContactStore Operation
............................................................................ 262.1.7 User and Group Mailboxes
..................................................................... 272.2 Server/Client Installation
............................................................................ 302.2.1 Modifying the Installed Components
............................................................................ 312.2.2 Web Campaigns Installation
............................................................................ 322.2.3 The Voicemail Pro Services
..................................................................... 342.3 Upgrading Voicemail Pro
............................................................................ 342.3.1 Upgrade from below version 3.2
............................................................................ 352.3.2 Upgrade from Version 3.2+
............................................................................ 362.3.3 Upgrade to Voicemail Pro
..................................................................... 372.4 UMS Web Services
............................................................................ 382.4.1 IMAP Installation
............................................................................ 412.4.2 Web Voicemail Installation
............................................................................ 472.4.3 Exchange 2007 Installation
..................................................................... 522.5 Centralized Voicemail Pro
............................................................................ 532.5.1 Centralized Voicemail
............................................................................ 542.5.2 Fallback IP Office Control
............................................................................ 552.5.3 Backup Voicemail Server Operation
............................................................................ 562.5.4 Distributed Voicemail Servers
............................................................................ 582.5.5 Combined Options
............................................................................ 602.5.6 Installation Notes
..................................................................... 642.6 Voicemail Email
............................................................................ 642.6.1 SMTP Setup
............................................................................ 692.6.2 MAPI Setup
............................................................................ 782.6.3 Voicemail Email Operation
..................................................................... 812.7 Text to Speech (TTS) Installation
............................................................................ 822.7.1 Installing Generic Text to Speech
............................................................................ 822.7.2 Installing Avaya Text to Speech
............................................................................ 822.7.3 Using the Speak Text Action
............................................................................ 832.7.4 Text to Speech SAPI Controls
............................................................................ 862.7.5 Setting Up Text To Speech to Read Email
..................................................................... 872.8 IP Office Configuration
............................................................................ 882.8.1 System Settings
............................................................................ 902.8.2 User Voicemail Settings
............................................................................ 932.8.3 User Source Numbers
............................................................................ 942.8.4 Hunt Group Settings
............................................................................ 962.8.5 Voicemail Channel Reservations
..................................................................... 982.9 Voicemail Pro Preferences
............................................................................ 992.9.1 System Preferences
............................................................................ 1092.9.2 Control Panel Options
..................................................................... 1132.10 Troubleshooting
............................................................................ 1132.10.1 Checking the Voicemail Pro Service
............................................................................ 1152.10.2 Voicemail Pro User Log
............................................................................ 1162.10.3 Tracing in Debug
............................................................................ 1172.10.4 The Voicemail Console
Using the Voicemail Pro Client3.
..................................................................... 1203.1 Logging in to the Voicemail Pro Server
..................................................................... 1203.2 Continue Offline Message Window
..................................................................... 1213.3 The Main Voicemail Pro Window
..................................................................... 1223.4 Saving Changes and Making them Live
..................................................................... 1223.5 Logging Out
..................................................................... 1223.6 Voicemail Shutdown or Suspend
..................................................................... 1243.7 Closing Down
..................................................................... 1253.8 Changing Between Offline and Online Mode
..................................................................... 1263.9 Administrator Accounts
..................................................................... 1283.10 Confirm Call Flow Download Window
..................................................................... 1283.11 Using the Navigation and Details Panes
............................................................................ 1303.11.1 Users / Groups
............................................................................ 1363.11.2 Voicemail Pro Administrators
............................................................................ 1373.11.3 Server Queues
............................................................................ 1423.11.4 Distributed Voicemails
..................................................................... 1433.12 Toolbar Icons
..................................................................... 1443.13 Importing and Exporting
..................................................................... 1453.14 Backup and Restore Settings
............................................................................ 1463.14.1 Backup Configuration
............................................................................ 1473.14.2 Doing a Manual Backup
............................................................................ 1483.14.3 Restoring a Previous Backup
..................................................................... 1493.15 Including Other Files
..................................................................... 1503.16 Start Points
............................................................................ 1523.16.1 Default Start Points
............................................................................ 1533.16.2 Using Start Points
............................................................................ 1543.16.3 Viewing Call Flows as Text
..................................................................... 1553.17 User Variables
..................................................................... 1573.18 Call Variables
..................................................................... 1593.19 Creating Modules
............................................................................ 1593.19.1 Running a Module
..................................................................... 1603.20 The Conditions Editor
............................................................................ 1613.20.1 Using the Condition Editor
............................................................................ 1633.20.2 Calendar
............................................................................ 1643.20.3 Week Planner
............................................................................ 1653.20.4 Condition
............................................................................ 1663.20.5 Compare
..................................................................... 1663.21 About
Voicemail Pro Actions4.
..................................................................... 1714.1 Connections
..................................................................... 1724.2 Available Actions
..................................................................... 1764.3 Standard Action Tabs
............................................................................ 1764.3.1 General
............................................................................ 1774.3.2 Entry Prompts
............................................................................ 1814.3.3 Specific
............................................................................ 1824.3.4 Reporting
............................................................................ 1834.3.5 Results
..................................................................... 1844.4 Basic Actions
............................................................................ 1844.4.1 Generic
............................................................................ 1984.4.2 Speak Text
............................................................................ 2004.4.3 Menu
............................................................................ 2024.4.4 Goto
............................................................................ 2034.4.5 Disconnect
............................................................................ 2034.4.6 Home
............................................................................ 2034.4.7 Module Return