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Voicemail Pro Installation and Maintenance Page 366
15-601063 Issue 22e (16 May 2010)IP Office Release 6
7.2.1 Example Database Scenario
In this call flow example, an auto-attendant has been created to allow callers to order books. The book details are held
within a Microsoft Access database. Callers will be able to enter either the ISBN or Author's name. The title and cost of the
item will be looked up allowing the caller to purchase the item if they wish to. If the caller purchases the book they will be
able to enter their credit card details and a contact number.
Example of the database used in the call flow.
7.2.1.1 Retrieving Data from the Database
The Bookshop_Welcome module allows callers to choose to search the database by either the books ISBN number or
the author's name. The screen below shows the call flow module used when a search by ISBN is selected. The database
actions that have been used are shown below the call flow diagram, with details on the following pages.