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Using Secure Virtual Assist | 93
Step 11 When the Technician initiates the session, the Virtual Assist toolbar appears in the bottom right
of your screen. The Technician now has control of your computer.
Step 12 For information on using Virtual Assist once the session is active, see “Using Secure Virtual
Assist” section on page 99.
Initiating Secure Virtual Assist on a MacOS Client
To launch a Virtual Assist customer session to request help on your MacOS computer, perform
the following steps:
Step 1 There are several methods for accessing Virtual Assist:
• Navigate to the URL of the Virtual Assist home page that is provided by your support
Technician.
• If you received an email invitation, click the link in the email or paste the URL into your Web
browser.
• The login page of your Virtual Office may include a direct link to Virtual Assist as shown
below.
• Or you may need to login to the Virtual Office and click the Request Assistance button.