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92 | SRA 7.0 User Guide
After selecting a portal, a certificate prompt appears, followed by an assistance code and/or
disclaimer if configured by the Administrator.
Step 9 A pop-up window indicates that you are in the Virtual Assist queue. The Technician will be
alerted that you are ready. Click Cancel to cancel the Virtual Assist request.
Step 10 The Virtual Assist queue window provides two options:
• Click the information to provide the Technician with information about your issue.
• Click the icon next to the Change Name line in the queue window to specify your name. By
default, the computer name is used unless the customer responded to an email invite which
displays the customer’s email address.