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Using Secure Virtual Assist | 89
Note When deleting or overwriting files, the customer is warned and must give the
Technician permission unless the Technician has clicked the Request Full Control
button and the customer has confirmed.
• New folder creates a new folder in the selected directory.
• Rename renames the selected file or directory.
When a file is transferring, the transfer progress is displayed at the bottom of the File Transfer
window. Click the Exit button to cancel a transfer in progress.
Note File Transfer supports the transfer of single or multiple files. It does not currently support the
transfer of directories. To select multiple files, hold down the Ctrl button while clicking on the
files.
Initiating a Secure Virtual Assist Session from the Customer View
The following sections describe how to initiate and use Virtual Assist on the three supported
client platforms:
• “Initiating Secure Virtual Assist on a Windows Client” section on page 89
• “Initiating Secure Virtual Assist on a MacOS Client” section on page 93
• “Initiating Secure Virtual Assist on a Linux Client” section on page 96
• “Using Secure Virtual Assist” section on page 99
• “Using Secure Virtual Assist in Unattended Mode” section on page 100
• “Enabling a System for Secure Virtual Access” section on page 101
• “Using the Request Assistance Feature” section on page 104
Initiating Secure Virtual Assist on a Windows Client
To launch a Virtual Assist customer session to request help on your Windows computer,
perform the following steps:
Step 1 There are several methods for accessing Virtual Assist:
• Navigate to the Virtual Assist home page using the URL provided by your Administrator or
support Technician.
• If you received an email invitation, click the link in the email or paste the URL into your Web
browser.