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84 | SRA 7.0 User Guide
Assisting Customers
A pop-up window in the bottom right task bar alerts the Technician when a customer is in the
assistance queue. The customer queue is also displayed in the Service window.
Step 1 Double-click a customer’s user name to begin assisting the customer.
Note Return a customer to the queue by right-clicking the user name on the Service List and
selecting Requeue. Someone else in a Technician role can then service this user. This is
useful if one Technician needs to hand off the user to another Technician, because of
differing areas of expertise or the end of shift.
Step 2 The customer’s entire desktop is displayed in the bottom right window of the Secure Virtual
Assist application.