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102 | SRA 7.0 User Guide
• Computer Name: This is an identifier for the system to help differentiate between other
systems that may be waiting for support in the queue. This name will appear as a bookmark
name in the user portal of the owner.
• Owner Name: This name must be a valid SRA appliance user name.
• Key: This is a key the Technician must enter prior to accessing the system through the
support queue.
Step 4 When prompted, enter the name of the Portal the Technician would normally login to.
Step 5 After installation, the VASAC client should be left running in the desktop tray.
This system’s identifier name should now appear in the Technician’s support queue displayed
on the Secure Virtual Assist > Status page within the management interface.Upon double-
clicking the system listing, the Technician will be prompted to provide the password established
during system setup to gain Secure Virtual Access to the system.
Using Wake on Lan
When operating in Secure Virtual Access mode, a customer can allow a Technician to wake a
client running Virtual Assist on the LAN if both are in the same subnet. The client can be woken
when powered off, in the Sleep state, or in the Hibernate state. This feature can be enabled
globally, per portal, or from the client.
Note To enable Wake Client, this feature must also be enabled on the portal and in the
BIOS of the client machine.