Filter
Top Products
104 | SRA 7.0 User Guide
Ending Secure Virtual Access Mode
Disconnecting from a Secure Virtual Access session will place the system back in the support
queue for later access by the Technician. From the personal system-side, the user/Technician
may uninstall or terminate the application from the tray option icons.
An Administrator can forcibly remove a system from the queue. If this occurs, the Secure Virtual
Access system should no longer attempt to connect to the support queue and should display
an error message.
Using the Request Assistance Feature
If the Display Request Help Button option has been enabled on the Virtual Assist tab on the
Portals > Portals page of the management interface, users will see the Request Assistance
button on the Virtual Office portal. By clicking this button on the portal, the user is placed in the
Virtual Assist support queue for assistance.
For information on using Virtual Assist from the customer perspective, see “Initiating a Secure
Virtual Assist Session from the Customer View” on page 89.
Using Secure Virtual Meeting
To set up a Virtual Meeting the meeting Coordinator performs the following steps:
• Log in
• Schedule a meeting
• Invite meeting attendees
• Optionally, create a poll for the invited attendees
• Start the meeting
• Use meeting features during a meeting
• End the meeting
The functions you are allowed to perform depend on your role and whether a meeting is in
progress. The following sections describe roles and how to use Secure Virtual Meeting:
• “Installing and Launching Secure Virtual Assist” section on page 78
• “Configuring Secure Virtual Assist Settings” section on page 79
• “Selecting a Secure Virtual Assist Mode” section on page 81
User Roles
Secure Virtual Meeting has several user roles:
• Coordinator (Owner of the meeting) - The Coordinator must be a Dell SonicWALL SRA
user on the appliance. The Coordinator schedules, sets up, and controls the meeting. In
addition, the Coordinator has the sole power to promote a Participant to the Assistant.