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100 | SRA 7.0 User Guide
• Trusted - The Technician has complete control of the customer’s computer. To toggle
between Trusted mode and Active mode, enter Ctrl-Alt-T.
Note By default, Virtual Assist sessions are launched in Trusted mode. To modify this mode:
1. Click the Settings button on the top left corner of the window.
2. Select the Connection Settings tab.
3. Select either Auto View Only or Active Mode.
Ending a Virtual Assist Session
You can end the Virtual Assist session at anytime by clicking on the Exit Virtual Assist button
in the bottom right corner of the screen, or by entering Alt-q. This will end the Technician’s
control of your computer.
Using Secure Virtual Assist in Unattended Mode
Note Unattended Mode is supported only on Windows clients.
Unattended Mode allows customers to set their computer to be accessible by a Technician at
a later time when the customer will not be available to click to confirm their consent. To set your
computer for Secure Virtual Assist Unattended Mode, perform the following tasks:
Step 1 Launch Virtual Assist.
Step 2 Click Change Mode, select Unattended, and click Change Mode again.
Step 3 Select or enter the IP address or domain name of the SSL VPN server.