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Using Secure Virtual Assist | 91
Step 4 You can launch Virtual Assist either from the Virtual Office window or from a shortcut that is
added to your Programs list under Window’s start button. If the Server address is not auto-
propagated in the login window, enter the Server address. The server address can be either an
IP address, IPv6 address, or hostname of the Dell SonicWALL SRA appliance. IPv6 addresses
must be enclosed in brackets (the [ and ] symbols).
Step 5 Click Request Support to request assistance or Appoint Technician to request assistance
from a specific Technician.
Step 6 If you receive the following security alert, click Unblock to allow Virtual Assist traffic through
the Windows firewall.
Step 7 If you selected Appoint Technician, a window listing all Technicians on duty appears. Select
the Technician you would like to assist you and click Request Support.
Your service request will be displayed to all Technicians if you do not select a specific
Technician. When you request a specific Technician, only that Technician will see your request.
Step 8 Select the portal for the requested Technician and click OK. If you do not select a portal, you
will be assisted by any Technician.