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Appendix A Additional Configuration Methods, Parameters, and Procedures
Collecting Information for Troubleshooting
A-30
Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G
OL-6313-01
Collecting Information for Troubleshooting
You can collect information relating to the operations of the Cisco IP Phone
models 7902G/7905G/7912G and store this information in a log file on a server
that you specify. If you experience a problem with a phone, this information can
be useful for troubleshooting.
To collect information for troubleshooting, you will need the nprintf.exe tool.
This tool is bundled with the Cisco IP Phone software. You can also obtain this
tool from the CCO website. It is included with the SCCP Software Package Zip
file.
To collect troubleshooting information in a log file, follow these steps:
Step 1 Add the following line to the Cisco IP Phone profile file:
Nprintf:
IPaddress.listen_port
where:
• IPaddress is the IP address of the server to which information will be sent.
• listen_port is the port to which information is sent on the server specified.
For example, if you want to send information port 9001 on a server with an IP
address of 192.168.2.170, set the Nprintf parameter to 192.168.2.170.9001.
Note If you set this parameter to 0 or to 0.0.0.0.0, no information will be sent
from the phone.