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CHAPTER
6-1
Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G
OL-6313-01
6
Troubleshooting the Cisco IP Phone
Cisco IP Phones provide diagnostic information that can assist you with
troubleshooting problems in your IP telephony network.
This chapter includes the following sections:
• Obtaining Status, Model, and Version Information, page 6-2
• Monitoring Cisco IP Phones Remotely, page 6-7
• Resetting the Cisco IP Phone, page 6-8
• Erasing the Local Configuration, page 6-8
• Updating the Firmware Version, page 6-10
• Checking the Light Indicators on a Cisco IP Phone 7902G, page 6-11
• Resolving Startup Problems, page 6-12
• Resolving Known Issues, page 6-21
• Resolving Known Issues, page 6-21
• Where to Go for More Information, page 6-23
Note You can collect information for troubleshooting and store this information in a log
file. For more information, see the “Collecting Information for Troubleshooting”
section on page A-30.