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Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G
OL-6313-01
Chapter 5 Configuring Users, Features, and Services
Configuring Telephony Features Using Cisco CallManager Administration
Forward Forwards all calls to the designated
directory number
From the Cisco CallManager Administration
application:
1. Choose Device > Phone.
2. Enter search criteria to locate a specific
phone and click Find.
3. Click the device name that you want to
configure.
4. In the Directory Numbers list, click the line
to configure.
You can configure Forward All, Forward Busy,
or Forward No Answer.
Users can also designate the forward numbers
from their Cisco IP Phone or from the User
Options web pages.
Group call
pickup
Allows users to pick up incoming
calls within their own group or in
other groups
1. From the Cisco CallManager
Administration application, choose Feature
> Call Pickup to configure.
2. From the Cisco CallManager
Administration application,
• Choose Device > Phone.
• Enter search criteria to locate a specific
phone and click Find.
• Click the device name that you want to
configure.
• In the Directory Numbers list, click the
line to configure.
• Select the directory number to assign a
call pickup group.
Hold Places an active call on hold This feature requires no configuration, unless
you want to use music on hold. See
“Music-on-Hold” in this table for information.
Table 5-1 Configuring Telephony Features Using Cisco CallManager Administration (continued)
Feature Description Configuration Tips