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Chapter 25 Troubleshooting
P-2612HNU-Fx User’s Guide
274
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to
upload new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in
the web configurator. Ignore the suggestions about your browser.
25.4 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and Section 1.5 on page 24.
2 Make sure you entered your ISP account information correctly. These fields are
case-sensitive, so make sure [Caps Lock] is not on.
3 If you are trying to access the Internet wirelessly, make sure the wireless settings
in the wireless client are the same as the settings in the AP.
4 Disconnect all the cables from your device, and follow the directions in the Quick
Start Guide again.
5 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL
Device), but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and Section 1.5 on page 24.
2 Turn the ZyXEL Device off and on.
3 If the problem continues, contact your ISP.