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Troubleshooting
User’s Guide 12–5
ActiveSync
For more information on Microsoft ActiveSync, refer to Chapter
3, “Synchronizing with Your Computer.”
Problem Solution
I cannot connect
to my computer
using the Desktop
Cradle.
• Be sure you have installed Microsoft ActiveSync 3.7 or
higher on your host computer before connecting your HP
iPAQ to it.
• Be sure your HP iPAQ is connected to the Desktop Cradle,
and that the cradle is connected to your computer.
• Be sure your HP iPAQ is securely seated in the cradle and
is making contact with the cradle connector.
• Be sure you are running Microsoft Windows 98SE, Me,
2000, or XP and that you have installed Microsoft
ActiveSync 3.7 or a later version on your computer. Also
be sure you are connecting directly to a USB port on your
computer and not through a USB hub.
• Uninstall and reinstall ActiveSync.
• If you are running personal firewall software, try disabling
it. If you are then able to synchronize, contact the software
vendor to information on configuring the required
exclusions to eliminate this problem.
I connected my HP
iPAQ before
installing
Microsoft
ActiveSync.
1. Disconnect the HP iPAQ from your computer.
2. In Windows 98 or 2000, click Start > Settings > Control
Panel > System. The Device Manager opens
automatically. Locate and select the “unknown” USB
device record and click Remove (Uninstall in
Windows 2000).
3. Restart your computer and allow it to detect the USB
device.
4. Install Microsoft ActiveSync 3.7 or higher.
5. Reconnect the HP iPAQ to the computer.