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Configuring Phone Lines and Calling Routing Behavior
Managing Inbound Calls with the Contact List
SPA9000 Voice System Administration Guide 86
4
Example Contact List Rules
The following examples show rules that you can enter to route incoming calls.
NOTE The SPA9000 alerts all registered clients stations if * is used in the Contact List
(SPA9000 Voice > Line N page > Subscriber Information section).
• Routing calls to a receptionist
EXAMPLE: 100
An incoming call to any DID number on this line interface causes station 100 to
ring. The receptionist answers the call. If the call is not answered, it
automatically goes to the voice mailbox for station 100, assuming that voice
mail is configured.
• Routing calls simultaneously to two or more stations
EXAMPLE: 100, 104
An incoming call to any DID number on this line interface causes station 100
and station 104 to ring. Either station can answer the call.
NOTE The list of extension numbers may include * to represent multiple wildcard
characters or ? to represent a single wildcard character. For example, 10?
represents all stations numbered 100 through 109.
• Special routing for different DID numbers
EXAMPLE: 9725550155:100|9725550156:101, 102
An incoming call to 972-555-0155 causes station 100 to ring. An incoming call
to 972-555-0156 causes station 101 and station 102 to ring simultaneously.
NOTE In this example, the rules are separated by a pipe character (|) to indicate an
“or” condition.