Filter
Top Products
Contents
SPA9000 Voice System Administration Guide v
Chapter 7: Configuring the Auto Attendant 131
How the Auto Attendant Works 131
Working with the Auto Attendant Greetings 133
Using Pre-Recorded Prompts 133
Recording an Auto Attendant Prompt 134
Downloading Prompts 137
Writing an Auto Attendant Script 138
An Introduction to XML Scripting Grammar in AA Script Examples 138
Elements of XML Scripting Grammar 142
Auto Attendant XML Instructions Set 145
Entering an Auto Attendant Script 147
Configuring the DayTime, NightTime and Weekend/Holiday Auto
Attendants 148
Configuring Dial Plans for the Auto Attendant 150
Chapter 8: Localization 151
Localizing the SPA9000 Auto Attendant Prompts 151
Local Time Configuration 154
Configuring the SPA9000 and SPA9xx Call Progress Tones 154
Localizing the SPA400 Voice Mail Prompts 160
Localizing the SPA400 Call Disconnect Tones 161
Localizing the SPA400 Caller ID Method 163
Appendix A: Advanced Topics in SPA9000 Administration 165
Technology Background 165
Session Initiation Protocol 166
SPA9000 Media Proxy 167