Filter
Top Products
Configuring the Auto Attendant
Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants
SPA9000 Voice System Administration Guide 149
7
STEP 5 To set up the NightTime Auto Attendant, complete the following tasks:
• NightTime AA: Choose yes from the drop-down list.
• NightTime AA Script: Choose 1, 2, or 3 from the drop-down list.
• DayTime: Define the daytime hours, which also defines the nighttime hours.
Enter the start and end times in 24-hour format
SYNTAX: start=hh:mm:ss;end=hh:mm:ss
EXAMPLE: start=08:30:00;end=18:00:00
In this example, the daytime hours begin at 8:30:00 a.m. and end at 6:00:00 p.m.
Nighttime hours begin at 6:00:01 p.m. and end at 8:29:59 a.m.
• NightTime Answer Delay: Enter the number of seconds that the Auto Attendant
waits before answering a call. Typically the nighttime delay is set to 0 because
no one is on site to answer calls.
STEP 6 To set up the Weekend/Holiday Auto Attendant, , complete the following tasks:
• Weekend/Holiday AA: Choose yes from the drop-down list.
• Weekend/Holiday AA Script: Choose 1, 2, or 3 from the drop-down list.
• Weekends/Holidays: Define the weekend and holidays, using the following
syntax:
[wk=n1[,ni];][hd=mm/dd/yyyy|mm/dd/yyyy-mm/dd/yyyy[,mm/dd/
yyyy|mm/dd/yyyy-mm/dd/yyyy];]
• For weekends, the syntax is wk=n1[,ni]. In place of n1, specify first day of
the weekend (1 for Monday, 2 for Tuesday, and so on). If the weekend lasts
more than one day, specify the final day of the weekend in place of n1.
Separate the values with a comma.
• For holidays, specify each date in mm/dd or mm/dd/yyyy format (the year is
optional). Separate the dates with a comma, or indicate a range of dates
with a dash.
EXAMPLE: wk=6,7;hd=1/1,2/21/2006,5/30/2006,12/19/2006-
12/30/2006
In this example, the weekend is defined as Saturday and Sunday. The
holidays are Jan. 1 indefinitely; Feb. 21, 2006; May 30, 2006; and Dec. 19-30,
2006.
• Weekend/Holiday Answer Delay: Enter the number of seconds that the Auto
Attendant waits before answering a call. Typically the weekend delay is set to
0 because no one is on site to answer calls.