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Configuring the Auto Attendant
Writing an Auto Attendant Script
SPA9000 Voice System Administration Guide 139
7
<audio src=”prompt1”
bargein=”T”/>
The Auto Attendant plays Prompt 1, using
the default recording:
If you know your
party’s extension, you may enter it
now.
Callers are allowed to begin dialing
(
bargein) at any time.
<noinput timeout=”10”
repeat=”T”/>
If there is no input after 10 seconds, the
Auto Attendant repeats the menu prompt.
<dialplan src=”dp1”/>
AA Dial Plan 1 is used to evaluate the
inputs.
<nomatch repeat=”F”>
<audio src=”prompt3”
bargein=”T”/>
</nomatch>
If the dialed digits do not match the dial
plan, the Auto Attendant plays Prompt3:
Not a valid extension, please try
again.
<match>
<default>
<audio src=”prompt2”/>
<xfer name=”ext”
target=”$input”/>
</default>
</match>
If the dialed digits match the dial plan, the
Auto Attendant plays Prompt 2 (
Your call
has been forwarded.
) The call is
transferred to the extension number that
the user entered.
</form>
The form is ended.
</aa>
The script is ended.
Script Elements Purpose