Filter
Top Products
Configuring the Auto Attendant
How the Auto Attendant Works
SPA9000 Voice System Administration Guide 132
7
The Auto Attendant relies upon the following components:
• Contact List. When a call comes in, the SPA9000 directs the call according to
the entries in the Contact List for the line interface. By default, the Auto
Attendant is the only client on this list, so the Auto Attendant picks up every
call. Alternatively, you can enter a list of client stations to alert, with the Auto
Attendant picking up a call only if a number (or group) of clients did not pick up
the call first. This parameter is configured on the
Voice > Line
N page,
Subscriber Information section, Contact List field. For more information, see
“Managing Inbound Calls with the Contact List,” on page 85.
• Recorded Prompts. The Auto Attendant plays prompts to assist the users. The
system includes a set of pre-recorded prompts, and you can record your own
custom prompts. For more information, see “Working with the Auto Attendant
Greetings,” on page133.
• AA Script. This XML script determines which prompt is used to greet callers
and which prompts are played in response to valid or invalid user inputs. You
can enter up to three scripts. One script is active at any time. These scripts are
configured on the Voice > SIP page, Auto Attendant Parameters section, AA
Script 1 - 3 fields. For more information, see “Writing an Auto Attendant Script,”
on page138.
• DayTime, NightTime, and Weekend/Holiday AA. You can activate different
AA scripts for different times of day. By default, the DayTime AA settings are
activated and use AA Script 1. As needed, you can activate the NightTime AA
and the Weekend/Holiday AA, with your selection of a script (AA Script 1, 2, or
3). You also need to define the start and end time for daytime, nighttime, and
weekend/holiday. For more information, see “Configuring the DayTime,
NightTime and Weekend/Holiday Auto Attendants,” on page148.
• AA Dial Plan. The Auto Attendant parses the user input according to the dial
plan that is identified in the AA script. You can create up to two dial plans.
These dial plans are configured on the Voice > SIP page, Auto Attendant
Parameters section, AA Dial Plan 1 - 2 fields. See “Configuring Dial Plans for
the Auto Attendant,” on page150.