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Configuring the Auto Attendant
Writing an Auto Attendant Script
SPA9000 Voice System Administration Guide 138
7
STEP 5 Click Submit All Changes.
Writing an Auto Attendant Script
The SPA9000 AA allows users to define the AA instructions using XML script. This
section includes the following topics:
• “An Introduction to XML Scripting Grammar in AA Script Examples,” on
page138
• “Elements of XML Scripting Grammar ,” on page142
• “Auto Attendant XML Instructions Set,” on page145
• “Entering an Auto Attendant Script,” on page147
An Introduction to XML Scripting Grammar in AA Script
Examples
The SPA9000 lets you use XML scripting grammar to define the Auto Attendant
instructions. You can study the example scripts to learn about the scripting
grammar. You also may find it helpful to use these scripts as the basis for your own
custom scripts. Also see “Elements of XML Scripting Grammar ,” on page142.
Example 1: Routing Calls to Any Extension Number (Default AA Script 1)
In this example, the business is using the default AA Script 1, which prompts the
caller to enter any extension number. Each part of the script is described in the
following table.
Table 3 Elements of the Default AA Script 1
Script Elements Purpose
<aa>
This script is for the AA.
<form id=”dir” type=”menu”>
This form is given the name “dir” for
directory, and it is a menu type of form
,
which accepts DTMF inputs.