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Configuring the Auto Attendant
Writing an Auto Attendant Script
SPA9000 Voice System Administration Guide 140
7
Example 2: Routing Calls with a Departmental Sub-Menu
In this example, the business wants to expedite the handling of sales calls. A
custom prompt is used to give special instructions about calls for the sales
department. A sub-menu for the sales group is provided to direct calls to the
correct person within that department.
Table 4 Elements of an AA Script with a Sub-Menu
Script Elements Purpose
<aa>
This script is for the AA.
<form id=”DIR” type=”menu”>
This form is given the name “DIR” for
Directory. It is a menu type of form, which
accepts DTMF inputs.
<audio src=”prompt1”
bargein=”T”/>
The Auto Attendant plays custom
Prompt1.
Welcome to ABC company.
For Sales, enter 1. If you know your
party’s extension, you may enter it
now.
Callers are allowed to begin dialing
(
bargein) at any time.
<dialplan src=”dp1”/>
Dial plan 1 is used to evaluate the inputs
within this form.
<noinput timeout=”10”
repeat=”T”/>
If there is no input after 10 seconds, the
Auto Attendant repeats the menu
prompt.
<nomatch>
<audio src=”prompt3”
bargein=”T”/>
</nomatch>
If the user input does not match the
specified dial plan, the Auto Attendant
plays Prompt3:
Not a valid extension,
please try again.