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Configuring the Auto Attendant
Working with the Auto Attendant Greetings
SPA9000 Voice System Administration Guide 133
7
Working with the Auto Attendant Greetings
This section provided information about adding, and editing the Auto Attendant
greetings. See the following topics:
• “Using Pre-Recorded Prompts,” on page133
• “Recording an Auto Attendant Prompt,” on page134
• “Downloading Prompts,” on page137
Using Pre-Recorded Prompts
You can save up to ten Auto Attendant prompts. Four pre-recorded prompts are
provided, as listed in the following table.
Table 1 Default AA Prompts
NOTE These prompts are available in languages other than English. See “Localizing the
SPA9000 Auto Attendant Prompts,” on page151.
You can replace the pre-recorded prompts with your own recordings, and you can
add up to six additional recordings. For example, you may want to change the
default prompt, Prompt 1, to greet callers with your company name. You may want
to record a different prompt for nighttime or holiday hours. You can make these
recordings by using the IVR. The recordings are encoded with G.711U and saved
in flash.
Prompt ID Default Audio Content
Prompt1 “If you know your party’s extension, you may enter it now.”
Prompt2 “Your call has been forwarded.”
Prompt3 “Not a valid extension, please try again.”
Prompt4 “Goodbye.”