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Configuring the Auto Attendant
Writing an Auto Attendant Script
SPA9000 Voice System Administration Guide 144
7
Either the audio or the action instruction can be empty. If both are empty, the Auto
Attendant does nothing and waits for user input.
Nomatch Instruction
The <nomatch> dialog can be used only in a menu dialog and is optional. This
dialog is activated when DMTF digits do not match the dial plan. When the
nomatch condition is met, Auto Attendant executes the audio and action
instructions in the <nomatch> dialog. If the repeat attribute is set to T, the Auto
Attendant plays the menu prompt after playing the no input prompt and ignores
the action instruction. If the repeat attribute is set to F, the Auto Attendant
executes the action instruction. The default value of the repeat attribute is F.
Either the audio or action instruction can be empty. If both are empty, the Auto
Attendant does nothing and ignores all buffered digits.
Menu Matched Instruction for Touch Tone (DMTP) Input
The <match> dialog can be used only in the menu dialog and it is a mandatory
field. When the DTMF digits match the dialplan, the <match> dialog is activated.
The Auto Attendant compares each <case> dialog and executes the
corresponding audio/action instructions. If the Auto Attendant cannot find a match
in any <case> dialogs, it performs the <default> dialog audio/action instruction if
<default> is defined; otherwise, the Auto Attendant ends.
You can specify exact numbers, (for example 1, 23, 1234 and so on), in the input
attribute of the <case> dialog, or you can use the dial pattern (for example, “50xx”,
“408xxx5061”, “xx.”). The user can also combine several dial patterns together and
use “|” to separate them (for example, “50xx|408xxx5061|1234”).
The user can use the variable “$input” in the target attribute of the xfer action. The
value of this variable means that the input value that is already passed by the
dialplan. The Auto Attendant does no translation, but directly transfers the call to
the target.
EXAMPLE
<default>
<audio src=”prompt2”/>
<xfer name=”ext” target=”$input”/>
</default>
Outband DTMF (INFO/AVT) is recognized by Auto Attendant. To enable the
recognition of inband DTMF, go to the Voice > SIP page, Auto Attendant
Parameters section, and set AA Decode Inband DTMF to yes.