Filter
Top Products
Preface
SPA9000 Voice System Administration Guide xi
Organization
The information in this guide is organized into the following chapters and
appendices:
Chapter Description
Chapter 1, “Getting
Started.”
This chapter introduces you to the SPA9000
Voice System by describing the components and
presenting several deployment scenarios.
Chapter 2, “Basic
Administration of the
SPA9000.”
This chapter introduces you to basic
administrative tasks using the SPA9000
administration web server and the Interactive
Voice Response Unit.
Chapter 3, “Configuring
Your System for ITSP
Interoperability”
This chapter provides configuration details to help
you to ensure that your infrastructure properly
supports voice services.
Chapter 4, “Configuring
Phone Lines and Calling
Routing Behavior”
This chapter describes many features that you
can configure on the SPA9000 to ensure smooth
handling of all inbound and outbound calls, and
ease of use.
Chapter 5, “Administering
the SPA400 and Voice Mail
Service”
This chapter guides you through the process of
configuring and managing the SPA400 for PSTN
access and voice mail service.
Chapter 6, “Configuring
Music on Hold”
This chapter explains how to configure Music on
Hold using either a music file or streaming audio.
Chapter 7, “Configuring the
Auto Attendant”
This chapter describes how to configure the
SPA9000 Voice System Auto Attendant (AA) by
using the IVR and XML scripting.
Chapter 8, “Localization” This chapter explains how to localize your
SPA9000 Voice System with the language files,
tones, and ring patterns for your region.
Appendix A, “Advanced
Topics in SPA9000
Administration”
This appendix provides more detailed technical
information for administrators who want to
understand how the SPA9000 Voice System
works.