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Configuring the Auto Attendant
Configuring Dial Plans for the Auto Attendant
SPA9000 Voice System Administration Guide 150
7
STEP 7 Click Submit All Changes.
Configuring Dial Plans for the Auto Attendant
Each Auto Attendant script refers to an Auto Attendant Dial Plan to determine how
to process the DTMF digits that are entered by the caller. You can define two dial
plans on the Voice > SIP page, Auto Attendant Parameters section, AA Dial Plan 1
and AA Dial Plan 2 fields.
EXAMPLE 1, Default AA Dial Plan 1: (10x|xxx.)
EXAMPLE 2: (<x:500x>|408555xxxx|xxxxx)”,
“(<1:1002>|<2:21111>|<3:3333>|xxxxx)
In this example, when the user inputs DTMF digits, AA parses them using the dial
plan first, then the parsing result is directed to the AA script menu instruction.